Use Client Access first for subscription management and paid key replacement when you still have a usable API key. Keep support as the fallback for refunds, billing questions, and cases the product cannot resolve directly.
If you still have a current paid API key, go to Client Access and use Replace API Key to disable the current key and issue a new one. If you no longer have any usable API key, return to the paid success page and use its recovery flow while the short-lived recovery token is still valid, or contact support as a fallback.
For active paid subscriptions, go to Client Access and use Manage subscription to launch the billing portal. Use support only for billing questions or portal issues the product does not resolve.
Refunds are limited after activation or meaningful usage. Use the refund page for policy details.
Use support for invoice, renewal, or billing access questions.
Upgrade requests should take effect immediately. Downgrades should take effect at the next renewal.